> ## Documentation Index
> Fetch the complete documentation index at: https://docs.verisoul.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Best Practices and Tips

> How to maximize conversion rates and minimize support for ID Check

## Integration Tips

Follow these tips to maximize user conversion rates:

* **Mobile Optimization**: Have users complete ID Check on mobile. The ID Check UI is optimized for mobile phones (and works on every phone). If a user is on desktop, we recommend showing them a QR code to open and complete on mobile. Reach out if you need help with this.

* **Share Support Resources**: Share Verisoul's tips & tricks hub with users. If a user needs support, share Verisoul's pre-built tips section to help them complete the verification quickly! [Tips Link](https://hub.verisoul.ai/tips)

* **Clear Communication**: Tell the user what is happening. We recommend letting your users know why they will be verified with FaceMatch and the benefits to them. For example:
  * Let's make sure you are real and help us distinguish between real users and fake ones. This check keeps \[your application] safe and only takes 30 seconds to complete (no app download required)

* **Webview Integration**: Run ID Check in a webview when integrating into a mobile app. Instead of having the user leave app and use native browser it is recommended to run ID Check in a webview within the app. For an example of this type of integration see the [react-native sample app](https://github.com/verisoul/react-native-facematch-sample-app).

## User Tips

### How to Succeed

Users should follow these steps to maximize success rates:

* **Find Good Lighting**: The user should find a light source and try to maximize light on their face, while avoiding light sources behind them (which create shadow).

* **Follow On-screen Instructions**: The UI will tell users when to move closer or further.

* **Turn Up Device Brightness**: The UI will turn white on the liveness check screen, so a bright screen will help illuminate their face.

### Common Failures

* **Camera Issues**:
  * User camera feed is being used by another app (we will detect a potential security risk)
  * User doesn't allow camera permissions
  * User camera is blurry or lighting is bad

* **Device Orientation**: User device is in landscape mode (needs to be in portrait - if a mobile device)

* **Session Expiration**: User session is expired - they received a session from your app, but waited too long to start / complete the session.