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Integration Tips

Follow these tips to maximize user conversion rates:
  • Mobile Optimization: Have users complete Face Match on mobile. The Face Match UI is optimized for mobile phones (and works on every phone). If a user is on desktop, we recommend showing them a QR code to open and complete on mobile. Reach out if you need help with this.
  • Share Support Resources: Share Verisoul’s tips & tricks hub with users. If a user needs support, share Verisoul’s pre-built tips section to help them complete the verification quickly! Tips Link
  • Clear Communication: Tell the user what is happening. We recommend letting your users know why they will be verified with FaceMatch and the benefits to them. For example:
    • Let’s make sure you are real and help us distinguish between real users and fake ones. This check keeps [your application] safe and only takes 30 seconds to complete (no app download required)
  • Webview Integration: Run Face Match in a webview when integrating into a mobile app. Instead of having the user leave app and use native browser it is recommended to run Face Match in a webview within the app. For an example of this type of integration see the react-native sample app.

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User Tips

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How to Succeed

Users should follow these steps to maximize success rates:
  • Find Good Lighting: The user should find a light source and try to maximize light on their face, while avoiding light sources behind them (which create shadow).
  • Follow On-screen Instructions: The UI will tell users when to move closer or further.
  • Turn Up Device Brightness: The UI will turn white on the liveness check screen, so a bright screen will help illuminate their face.

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Common Failures

  • Camera Issues:
    • User camera feed is being used by another app (we will detect a potential security risk)
    • User doesn’t allow camera permissions
    • User camera is blurry or lighting is bad
  • Device Orientation: User device is in landscape mode (needs to be in portrait - if a mobile device)
  • Session Expiration: User session is expired - they received a session from your app, but waited too long to start / complete the session.